You are accompanying someone to the Emergency Room
What can you do to help?
Here are a few measures you can take to help the person you are accompanying when his case is being managed by the medical team:
- Notify the attending team of the patient's health status.
- Make sure to carry the patient's medical insurance and hospital cards as well as a list of his medications.
- Help him to feed himself (unless indicated otherwise).
- Help him with his personal hygiene (face washing, shaving, toothbrushing, etc.)
- Label and identify bags for clothes, shoes, etc.
- Recover his valuables (money, credit cards, wallet, jewels, medical insurance card, etc.). Leave as few personal belongings or valuables as possible in the Emergency Room.
Respect the following guidelines:
- One visitor per patient at all times.
- Never eat in front of the patient, especially if he is instructed to fast.
- Leave the patient assessment room when asked to do so by the attending team (e.g., when the patient must be examined, receive care, or rest).
Your presence makes a difference
Children, seniors, and people with a loss of autonomy or with a physical or mental disability need your comfort, company, and reassurance.
REST AREAS : If you must leave the side of the person you are accompanying or if you need some respite, please go to the following locations: emergency waiting room, cafeterias, snack bar, chapel, etc.
What do our professionals do for you and the person you are accompanying?
- The priority of our professionals is to provide care to the patient (prescribe diagnostic tests and treatments, refer him to a specialist when required, keep him under observation when needed, etc.)
- Answer your questions and give you advice when required.
- Guide or direct you through the institution.