Access to our facilities

Wearing a procedure mask is mandatory for everyone.

Specific instructions per installation

Instruction for partners

Which facility do you plan to visit?

Follow the specific restrictions and guidelines per installation.

General instructions

  1. Disinfect your hands when entering and leaving the facility.
  2. Maintain a physical distance of 2 m at all times.
  3. Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  4. Wear a procedure mask at all times.

Informal caregivers, visitors and volunteers who have have COVID-19 associated symptoms, are waiting for a COVID-19 test result, or are infected with COVID-19 will not be admitted in our facilities.

Questions and dissatisfaction regarding access instructions for family caregivers

Voicemail: 819-780-2220, ext. 40444

An initial follow-up will be done within 12 to 24 hours (Monday to Friday, excluding holidays). 


Keep in touch with your loved ones 

The TOUS Ensemble project has made electronic tablets to users and residents in certain areas of our facilities. And they are FREE! You don't have to be technologically adept, because we take care of everything! Ask the staff for more information.

To test the connection for a virtual meeting, go to