Access to our facilities

General Instructions

You are visiting or accompanying a loved one in one of the CIUSSS de l'Estrie-CHUS facilities?

To find out if your presence is permitted and to know the instructions :

  1. First identify your role with this loved one
  2. Choose the facility to visit 

IMPORTANT: The rules surrounding visits to our various facilities are governed by the population alert level. 

Specific instructions per installation

Family caregiver or visitor?

A family caregiver is someone who, on a continuous or occasional basis, provides support (e.g., personal care assistance or emotional support) to a user who has a temporary or permanent disability. Accompanying persons must be treated like family caregivers with regard to access instructions in care settings.

Does your loved one have a temporary or permanent disability?

If either of these phrases sounds familiar to you, it is because your loved one has a temporary or permanent disability:

  • "Right now, my loved one is not able to..."
  • "Right now, my loved one needs support for..."

A visitor is someone who wishes to visit the user but is not a family member close or immediate and does not fall within the definition of a family caregiver.


Which facility do you plan to visit?

Follow the specific restrictions and guidelines per installation.

General instructions

  1. Disinfect your hands when entering and leaving the facility.
  2. Maintain a physical distance of 2 m at all times
  3. Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  4. Wear a face covering or procedure mask at all times.

Informal caregivers, visitors and volunteers who have have COVID-19 associated symptoms, are waiting for a COVID-19 test result, or are infected with COVID-19 will not be admitted in our facilities.

Questions and dissatisfaction regarding access instructions for family caregivers

Voicemail: 819-780-2220, ext. 40444

An initial follow-up will be done within 12 to 24 hours (Monday to Friday, excluding holidays). 

Keep in touch with your loved ones 

The TOUS Ensemble project has made electronic tablets to users and residents in certain areas of our facilities. And they are FREE! You don't have to be technologically adept, because we take care of everything! Ask the staff for more information.

To test the connection for a virtual meeting, go to