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Access to our facilities

General Instructions

You are visiting or accompanying a loved one in one of the CIUSSS de l'Estrie-CHUS facilities?

To find out if your presence is permitted and to know the instructions :

  1. First identify your role with this loved one
  2. Choose the facility to visit 

IMPORTANT: The rules surrounding visits to our various facilities are governed by the population alert level. 

Specific instructions per installation

Family caregiver or visitor?

A family caregiver is someone who, on a continuous or occasional basis, provides support to a family member who has a temporary or permanent disability and with whom they share an emotional bond, whether family or not. Support is offered on a nonprofessional basis, in an informal setting without regard to the age, living environment, or the nature of the disability of the family member, be it physical, psychic, psychosocial, or other. It can take a variety of forms, such as assisting with personal care, providing emotional support, or coordination of care and services. 

A visitor is someone who wishes to visit the user but is not a family member close or immediate and does not fall within the definition of a family caregiver.


Which facility do you plan to visit?

Follow the specific restrictions and guidelines per installation.

General instructions

  1. Disinfect your hands when entering and leaving the facility.
  2. Maintain a physical distance of 2 m at all times
  3. Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  4. Wear a face covering or procedure mask at all times.

Informal caregivers, visitors and volunteers who have have COVID-19 associated symptoms, are waiting for a COVID-19 test result, or are infected with COVID-19 will not be admitted in our facilities.