COVID-19

To learn more, visit santeestrie.qc.ca/covid-19

Questions? Call 1-844-721-6094 (Estrie) or 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m.).

COVID-19 | Population

General Information

For general information, Québec.ca/coronavirus or call 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m.)

Multilingual information

General information and instructions in more than 30 languages 

 

Latest News in Estrie
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On this page

We strive to provide the most up-to-date content. As the situation changes from hour to hour, we invite you to regularly consult this Web section.

Get tested

Where to get tested

Required Symptoms:

All people with at least one of the following symptoms:

  • fever;
  • an onset or worsening of the cough;
  • sudden loss of smell without nasal congestion with or without loss of taste;
  • shortness of breath, chest pain or difficulty breathing;
  • a general symptom, such as: muscle pain (generalized and not linked to physical exertion), usual headaches, intense fatigue or significant loss of appetite;
  • a sore throat;
  • nausea, vomiting or diarrhea.

Walk-in (no appointment)

Centres désignés de dépistage (CDD)*

  • Sherbrooke
    CLSC Murray, 500, Murray Street, Sherbrooke
    Opening hours: Every day from 7:00 a.m. to 7:00 p.m. 
  • Bromont
    50, chemin de Gaspé (Bloc A), Bromont
    Opening hours: Every day from 11:00 a.m. to 7:00 p.m. 

 

Emergencies - Granit and des Sources 

  • Asbestos: hospital emergency department, CLSC, and centre d’hébergement
  • CSSS du Granit emergency department at Lac-Mégantic
  • Opening hours: Every day from 8:00 a.m. to 8:00 p.m. for an indefinite period of time.

 

 

For an Appointment

With appointment | Designated assessment centres (DACs):

Required symptoms:

  • Requires primary health care that cannot be provided over the phone by their family physician or a primary-care nurse practitioner (PCNP).

AND

  • Shows symptoms of influenza-like illness (ILI), gastroenteritis, or COVID-19.

 

To get an appointment:

  • Call 1-877-644-4545.
  • Your condition will be assessed over the phone and you will be given an appointment at a DAC, if indicated.
    • Sherbrooke
      GMF-R CMU du Sommet 
      1280 King Street East, Sherbrooke
      Monday to Friday 8:30 a.m. to 8:30 p.m. 
      Saturday, Sunday, holidays, 10:00 a.m. to 6:00 p.m. 
    • Bromont
      50, chemin de Gaspé (Bloc A), Bromont 
      Every day from 9:00 a.m. to 5:00 p.m.

Symptoms

Visiting CIUSSS de l’Estrie – CHUS Facilities

Follow these instructions when visiting a facility: 

  • Hand washing
  • Physical distancing (2 metres):
    • Keep to the right in corridors and stairways.
    • Walk in single file.
    • Use the stairs whenever possible.

  • Respiratory etiquette (Cough and sneeze into your elbow, throw away your handkerchief immediately after use, and wash your hands immediately)
  • The wearing of a face covering or procedure mask is strongly recommended (depending on location)

    For details

    Hospital centres

     

    General guidelines

    Since June 26, natural caregivers, visitors, and accompanying persons have been authorized to visit patients in hospital centres under certain conditions.

    • Visitors are now allowed at any time during a patient's stay.
    • While visitors are now allowed in all care units, some areas are subject to special restrictions or conditions (see below). 
    • Visits are limited to 1 person at a time during the same time slot and a maximum of 4 people per 24-hour period. Exceptions can be made in specific situations, such as for patients at the end of life, based on the care team's judgement and safety considerations. 
    • Visitors who are under investigation for COVID-19, have been diagnosed with COVID-19, or have symptoms associated with COVID-19 are prohibited from entering any area.
    • Regular visiting hours must be complied with.
    • Virtual means of communication with patients are always encouraged.
    • Hand hygiene, the wearing of a face covering or procedure mask, and compliance with distancing rules must be observed at all times.

    Area-based restrictions and conditions

    Emergency room

    • Only one accompanying person per patient is allowed, unless other persons are needed for medical reasons or for giving bad news. Visits might be temporarily halted in case of heavy traffic.

    Oncology

    • The cancer centre remains restricted to patients receiving treatment and the staff who work there. 
    • Accompanying persons may be allowed under certain conditions: medically required (e.g., cognitive impairment or mobility aid) or according to the judgement of the health-care teams in specific situations (e.g., announcing results or the subsequent clinical steps).
    • No visitors will be allowed for patients with bone-marrow transplants or for cell therapy.
    • In the case of the hematology and oncology unit, one visitor could be authorized on an exceptional basis depending on the clinical judgement of the health-care team. In such a case, only one person per patient for the entire length of the hospitalization will be authorized and will be subject to the triage process.

    Intensive care

    • Depending on the patient's clinical condition, visits could be adjusted for the length, frequency, and time of the visit in order to avoid too much traffic at the same time, given the physical layout of the premises.

    Obstetrics

    • All reasonable measures have been put in place to encourage the presence of the second parent or an accompanying person at the birth (including Caesarean section) and during the postnatal stay. 
    • You should enquire about visiting conditions at the unit reception desk. 
    • In the case of pregnant women with COVID-19, the second parent or accompanying person with COVID-19 could be present, if he or she moves about in the hospital only at the same time as the pregnant woman (such as on arrival) and wears a mask.

    Neonatology

    • All reasonable measures have been put in place to encourage the presence of parents, if they do not have COVID-19 symptoms.
    • You should enquire about visiting conditions at the unit reception desk.
    • Parents with COVID-19 cannot enter, except under exceptional circumstances.

    Pediatrics

    • All reasonable measures have been put in place to encourage the presence of parents, if they do not have COVID-19 symptoms.
    • You should enquire about visiting conditions at the unit reception desk.
    • In the case of children with COVID-19, parents with COVID-19 could be present, if they move about in the hospital only at the same time as the child (such as on arrival) and wear a mask.

    Medical Imaging – Obstetrical Ultrasound

    • Only one companion is permitted for obstetric pregnancy ultrasounds (morphology scan | ±20 weeks)
    • The pregnant woman must sign in at the ultrasound reception desk.
    • The administrative officer at the CIUSSS de l’Estrie – CHUS facility will provide the companion with instructions.
    • The pregnant woman and her companion are strongly urged to wear a face shield.
    • Both the pregnant woman and her companion must wash their hands.
    • Both the pregnant woman and her companion will be given a medical questionnaire to fill out.

    CHSLDs

    The deconfinement process is getting underway in CHSLDs not experiencing an outbreak of COVID-19. No CHSLDs in Estrie have outbreaks. As a result, they can all take advantage of these new measures for the time being. Should an outbreak occur in one of the 26 CHSLDs of the CIUSSS de l'Estrie – CHUS or a resurgence of COVID-19 occur in Quebec, measures would again be tightened to protect the health of residents and staff.

    Visits

    • As of June 18, 2020, visitors will be allowed in CHSLDs where there is no outbreak of COVID-19, subject to compliance with specific protection and infection control conditions.
    • Each resident is allowed a maximum of 2 visitors at a time from the same household.
    • Visitors will have to comply with the following instructions:
      • Wash your hands when entering and leaving, including during outings on facility grounds. 
      • You must wear a procedure mask for the entire visit. Procedure masks are provided by the institution and are available at the entrances to the facilities (1 mask per person per visit).
      • Sign the visitor log when entering and leaving.
      • Stay at home if you have symptom.

    Prepare for a visit

    Watch these videos:

    Outings

    • As of June 18, 2020, residents of CHSLDs where there are no COVID-19 outbreaks are allowed to go on unsupervised outings and participate in gatherings off CHSLD premises.
    • When off CHSLD premises, residents are subject to the basic protection and infection control measures (hand washing before and after the outing), physical distancing, and the wearing of personal protective equipment (e.g., a procedure mask) that are required by the clinical situation.

    Wearing a Face Covering or Procedure Mask

    In CIUSSS de l'Estrie – CHUS facilities.

    Common areas
    E.g., entrances, hallways, stairs, etc.
    Care and services areas
     E.g., care units, outpatient clinics, specimen-collection centres, etc.
    Home careCHSLDs
    Users

     

    Wearing of a face covering is strongly recommanded

    If symptoms appear: wearing of a procedure mask provided by the institution

     

     

    Wearing of a face covering (strongly recommanded) or procedure mask (in accordance with infection prevention and control guidelines in effect)

    If symptoms appear: wearing of a procedure mask provided by the institution

     

    Wearing of a face covering is strongly recommandedDoes not apply
    Natural caregiversWearing of a face covering is strongly recommanded

     

    Wearing of a face covering is strongly recommanded

    If symptoms appear: please leave the facility

    Wearing of a face covering (strongly recommanded) if physical distancing cannot be respected (2 m)

    Wearing a procedure mask is mandatory

    If symptoms appear: please leave the facility

    Visitors and accompanying persons sWearing of a face covering is strongly recommanded

    Wearing of a face covering is strongly recommanded

    If symptoms appear: please leave the facility

    Does not apply

    Wearing a procedure mask is mandatory

    If symptoms appear: please leave the facility

     

    If a person does not have a face covering, the facility will provide a procedure mask.

    Face covering and mask: which to wear and in what context?

    • Face covering: Mask that serves only to prevent the wearer from infecting those around them. It does not protect the person wearing it.
    • Procedure mask: Protects the wearer and the people the wearer interacts with.

    * The mask is not a substitute for hand washing, respiratory etiquette, and physical distancing.  

    Instructions for use of a face covering or mask

    Other ressources

    Self-care Guide

    Instructions for voluntary isolation

    Pregnant women, childbirth, and breastfeeding | Children 0–17 years old

    Pregnant women

    According to current knowledge, it does not appear that a woman can pass on the virus to her baby during pregnancy. The virus is spread through contact with carriers and contaminated objects. 

    Preventive measures

    Because the facility is concerned about protecting you, your family, other families, and its staff, preventive measures must be taken at the hospital and when you return home (whether or not you have been diagnosed with COVID-19).

    Find out more

    Breast-feeding

    To promote breastfeeding, usual practices such as skin-to-skin contact, breastfeeding, and cohabitation with the baby continue to be valued.

    Find out more

    For children age 0 to 17 

    According to the available data, children and adolescents represent a small percentage of cases (less than 1%). Usually, they do not develop severe disease. In fact, most infected children have presented with mild symptoms.

    Find out more

    Wearing a Face Covering in Public Settings

    Wearing a mask or face covering is recommended in public places when physical distancing is not possible. When you wear a mask in public, you must also follow other safety measures, such as washing your hands frequently for at least 20 seconds. If sick, the person must stay home.

    To find out more, visit Québec.ca/coronavirus

    Ressources for Seniors

    Telework

    Psychological Support

    Are you experiencing stress, anxiety, or depression associated with COVID-19?

    All of these manifestations of stress, anxiety, and depression are normal in the context of a pandemic. Most people have the resources and mental strength to adapt to this type of situation. Rely first on your usual ways of adapting to difficult situations. Find out more about other ways to help you minimize the impact of these reactions in your daily life.

    Telephone Numbers

    Dedicated hotline for Estrie: 1-844-721-6094

    • Test centre schedule and criteria
    • Rules governing visits to our facilities
    • Postponed or cancelled appointments

    Government of Quebec toll-free line: 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m.)

    • Opportunity to ask questions related to COVID-19

    COLCORONA | COVID-19 Clinical trial : 1-877-536-6837

    • For people who tested positive for COVID-19
    • To participate or obtain information
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