COVID-19

To learn more, visit santeestrie.qc.ca/covid-19

Questions? Call 1-877-644-4545. Any symptoms? Use the Self-Assessment Tool

COVID-19 | Population

General Information

For general information, Québec.ca/coronavirus or call 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m. | Saturdays and Sundays: 8:30 a.m. to 4:30 p.m.)

 

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On this page

We strive to provide the most up-to-date content. As the situation changes from hour to hour, we invite you to regularly consult this Web section.

Get tested

Screening Criterias

On its website quebec.ca, the government of Quebec has posted a self-assessment tool for symptoms of COVID-19. We invite you to complete this document in order to obtain a recommendation on the next steps to follow, according  to your condition.

0-5 years old

If your child has any of the symptoms listed in this list, it is recommended that you keep your child at home and avoid contact with other people. Wait 24 hours and reassess the symptoms.

0 to 5 years of age with at least one of the following symptoms:

  • fever (rectal temperature 38.5 ° C (101.3 ° F) and above);
  • a new or worsening cough, shortness of breath, or difficulty breathing.

Or two of the following symptoms:

  • runny nose, nasal congestion or sore throat AND fever (rectal temperature 38.1 ° C (100.6 ° F) and above);
  • abdominal pain, vomiting or diarrhea AND fever (rectal temperature 38.1 ° C (100.6 ° F) and above).

6-17 years old

If your child has any of the symptoms listed in this list, it is recommended that you keep your child at home and avoid contact with other people. 

6 to 17 years old with at least one of the following symptoms:

  • fever (oral temperature 38.1 ° C (100.6 ° F) and above);
  • loss of taste or smell;
  • cough (new or worsening), shortness of breath, or difficulty breathing.

Or two of the following symptoms:

  • stomach aches;
  • vomiting;
  • diarrhea;
  • sore throat;
  • runny nose or congestion;
  • great fatigue;
  • significant loss of appetite;
  • generalized muscle pain (not related to physical exertion).

Adults

All people 18 years of age and older with at least one of the following symptoms:

  • fever (oral temperature 38 ° C (100.4 ° F) and above or 37.8 ° C (100.0 ° F) and above for the elderly);
  • recent cough or worsening chronic cough;
  • sudden loss of smell without nasal obstruction with or without loss of taste.

Or two of the following symptoms:

  • generalized muscle pain (not related to physical exertion);
  • headache;
  • intense fatigue;
  • significant loss of appetite;
  • sore throat;
  • nausea (heartache),
  • vomiting or diarrhea.

People who have difficulty breathing (shortness of breath, feeling of suffocation) OR who have severe breathing difficulties even at rest (eg, shortness of breath that prevents you from speaking) should call 911.

Prioritization of testing

  • people who have been asked by public health authorities to get tested;
    • Moderate- to high-risk close contacts who are symptom-free should be tested only once during their 14-day period, approximately on day 6 from the last contact. Isolation continues even if the test is negative. 
    • Contacts should be tested if they develop symptoms (even if they have already been tested and were negative).

  • Individuals who have symptoms of COVID-19 and who, as a result of a call to the COVID-19 information line or taking Self-Assessment Tool, have received a recommendation to get tested.

If you don't have symptoms, if you have'nt been in close contactwith someone who has COVID‑19,or if Public Health has not contacted you, it is not recommended that you get tested.

Instructions for protecting isolated regions and territories

People travelling to the following regions:

  • Northern Québec 
  • The Lower North Shore and certain isolated communities (for example: Harrington Harbour, Anticosti, part of Minganie, MRC du Golfe, Schefferville, and the Naskapi community) 
  • Nunavik 
  • Cree Lands of James Bay

It is important to go to the walk-in COVID-19 testing centres nearest to you and to check the wait time.

Groups not prioritized for testing

  • Individuals with COVID-19 who have already tested positive for it. Retesting to confirm the end of your isolation is not recommended.
  • "Contacts of contacts": Individuals in close contact with another person who is in isolation because they have been in close contact with a COVID-19 positive case.
  • Individuals who were notified about the COVID Alert application but who have not been contacted by Public Health.

Important

Individuals who have tested positive for COVID-19 within the past three months and who are symptomatic again should call 1-877-644-4545 for an appointment at a designated assessment clinic. They must not go to a designated screening centre.

Instructions for travellers during the COVID-19 pandemic

https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/instructions-for-travellers-covid19/ 

Where to get tested

Visit the testing location closest to your home, as the testing capacity is adapted to the local population. For example, you may be denied access to a testing location outside of your local service network (RLS).

Please bring your valid health insurance card and / or hospital card.

IMPORTANT: Be sure to give your address in the Eastern Townships (Estrie) when taking the screening test.

Walk-in (no appointment)

See the waiting times (French)

 

Designated screening centers

  • RLS de Sherbrooke
    75, J.-A.-Bombardier Street, Sherbrooke
    Opening hours: Every day from 7:00 a.m. to 7:00 p.m. no appointment
  • RLS La Pommeraie
    50, chemin de Gaspé,  Bloc A, Bromont
    Opening hours: Every day from 11:00 a.m. to 7:00 p.m. no appointment
  • RLS de la Haute-Yamaska
    574, Principale Street, Granby 
    With symptoms : Monday to Friday | 2 p.m. to 6 p.m.  
    Without symptoms (called by the Public Health, waiting for a surgery, etc.) : Monday to Friday | 1 p.m. to  p.m.

People who come to the walk-in screening site at the end of the day may be invited to return the next day (depending on the number of people tested during the day). 

Screening locations (upon appointment)

Screening service points

  • RLS du Granit 
    3293,  Victoria Sreet, Lac-Megantic (***new address***)
    Opening hours: Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.
    Call for an appointment: 855 244-1548, every day from 8:00 a.m. to 8:00 p.m.
    Appointments are given for the next day only.
  • RLS de la Haute-Yamaska
    574, rue Principale, Granby
    Opening hours: Monday to Friday
    Call for an appointment: 450 305-0731, every day from 8:00 a.m. to 8:00 p.m.
    Appointments are given for the next day only.
  • RLS des Sources 
    305, Lafrance Street, Asbestos
    Opening hours: Monday to Friday, 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
    Call for an appointment: 1-855-244-1548, every day from 8:00 a.m. to 8:00 p.m.
    Appointments are given for the next day only.
  • RLS de Memphrémagog
    2700, Sherbrooke Street, Magog
    Opening hours: Monday to Friday, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.
    Call for an appointment: 819-481-0851, every day from 8:00 a.m. to 8:00 p.m.
    Appointment may be given on the same day. It is recommanded to call the day before. 

For an Appointment

With appointment | Designated assessment centres (DACs):

Required symptoms:

  • Requires primary health care that cannot be provided over the phone by their family physician or a primary-care nurse practitioner (PCNP).

AND

  • Shows symptoms of influenza-like illness (ILI) or COVID-19.

 

To get an appointment:

  • Contact your doctor's clinic or call 1-877-644-4545. An agent will transfer you to the COVID-19 call center in Estrie.
  • Your condition will be assessed over the phone and you will be given an appointment at a DAC, if indicated.
    • Sherbrooke
      75, rue J.-A.-Bombardier, Sherbrooke
      Monday to Friday: 8:30 a.m. to 8:30 p.mé
      Saturday and Sunday: 9:00 a.m. to 5 p.m.
    • Bromont
      50, chemin de Gaspé (Bloc A), Bromont 
      Every day from 9:00 a.m. to 5:00 p.m.

Additional symptom information

Visiting CIUSSS de l’Estrie – CHUS Facilities

Follow these instructions when visiting a facility: 

  • Disinfect your hands when entering and leaving the facility.
  • Maintain a physical distance of 2 m at all times: 
    • Keep to the right in corridors and stairways.
    • Walk in single file.
    • Use the stairs whenever possible.

    * In multi-bed rooms, the staff could modify visits to maintain physical distancing.

  • Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  • Wear a face covering or procedure mask at all times.
  • Comply with regular visiting hours. Check with the care unit. 

Preparing for a visit

Watch these videos:

 

IMPORTANT: The rules surrounding visits to our various facilities are governed by the population alert level. See the tabs below for the current rules.

Hospital centres

  • Wearing a procedure mask at all times (face covering not allowed).
  • 1 informal caregiver per day. 
  • Maximum 2 different informal caregiviers who can take turns must be identified.
  • Visitors are not admitted to the hospital.
  • Companions are not admitted to the hospital, except for certain specific situations. In these cases, instructions will be given to users when planning the appointment. Please note that if an accompanying adult is required, he or she will not be able to wait in the waiting room. The person will be asked to wait outside the facility.

ATTENTION: In exceptional situations, the institution might need to temporarily restrict access.

Family caregivers will not be admitted to the hospital if they:

  • have COVID-19 associated symptoms;
  • are waiting for a COVID-19 test result;
  • or are infected with COVID-19.

Area-based restrictions and conditions

Emergency room

  • One informal caregiver is allowed to accompany a patient during a visit to an emergency room, unless other people are required to be present for medical reasons or for the announcement of bad news; this applies regardless of the regional alert level.

* Except at the Hôpital Fleurimont, Hôtel-Dieu de Sherbrooke, Centre de santé et de services sociaux du Granit and Hôpital, CLSC, centre d'hébergement d'Asbestos dans at Granby Hospital Emergency rooms

  • No visitors or companions are allowed (except for children, specific clinical situations and for humanitarian reasons) in the emergency room during the pandemic.

 

 

Oncology 
The following applies to outpatient clinics and inpatient sectors of cancerology still in cold zones where the triage of users, staff, and informal caregivers is in effect to ensure the protection of cancer patients.

  • Access is restricted to patients undergoing treatment and to staff, doctors, and other professionals who work at the cancer centre.
  • The presence of informal caregivers should be restricted unless medically required by the patient's condition. Subject to the judgment of the clinical team, the presence of an informal caregiver must be authorized by the nursing staff or the attending physician during visits to discuss results or important elements of the patient's clinical course, such as announcing a diagnosis. 
  • Given the vulnerability of cancer patients, the rationale behind limiting informal caregivers to outpatient appointments is related to the need to protect the cancer patients and staff in these sectors. It also stems from the fact that physical-distancing requirements affect the spaces available (waiting and treatment rooms) for treating patients. 
  • When the presence of relatives is restricted, cancer consultations (physician, oncology nurse navigator, pharmacist, etc.) that are held via telehealth (on the telephone or virtually) must include the possibility of a relative participating. Institutions must encourage and continue to facilitate virtual communications.

  • Outpatient bone marrow transplantation and cell therapy clinics
    • Informal caregivers are not allowed in outpatient bone marrow transplantation and cell therapy clinics with exceptions authorized by the nurse or physician.
    • The participation of informal caregivers via telehealth must be provided for in this sector.

  • Hospitalization units for bone marrow transplantation and cell therapy clinics
    • Subject to clinical advice, informal caregivers only : maximum 1 informal caregiver per day: a maximum of 2 different informal caregivers who can take turns must be identified.

  • Hospital units for patients with other hematological cancers
    • Subject to clinical opinion or unit status: 1 informal caregiver at a same time, for a maximum of 2 informal caregivers per day and obligation to identify a maximum of 3 different people who can take turns during the stay.
    • If Estrie is at level 4 - Maximum alert (red zone): maximum of 1 informal caregiver per day; obligation to identify a maximum of 2 different people who can take turns.
    • The application of these measures must take into account the fact that patients receiving treatment for acute leukemia have moments of great vulnerability and are placed in strict isolation, which often limits visits from relatives.
    • Persons with authorized access to these units shall submit to the triage or testing procedures applicable to the unit, in accordance with applicable cancer zoning guidelines.

  • Hematology and oncology unit
    • At the clinical team’s discretion or the situation of a unit: maximum 1 informal caregiver at a time, maximum 2 informal caregivers per day and a maximum of 3 different informal caregivers who can take turns must be identified.
    • If the Estrie region is at alert level 4 - Maximum Alert (red zone): maximum 1 informal caregiver per day: a maximum of 2 different informal caregivers who can take turns must be identified.The application of these measures must take into account the fact that patients receiving treatment for acute leukemia have moments of great vulnerability and are placed in strict isolation, which often limits visits from relatives.
    • The informal caregivers autorized will be subject to the triage process in accordance with the applicable zoning guidelines for oncology.

  • Pediatric oncology

    • Ambulatory hematology–oncology sectors
      • Only one accompanying person per patient allowed (1 relative or 1 substitute informal caregiver).
      • For certain specific situations, the presence of a second accompanying person could be authorized (e.g., announcing difficult news).

    • Hospitalization
      • Parents or a maximum of 2 substitute informal caregivers.

    • Hospitalization for cell therapy

For more information, refer to the section Special conditions for certain sectors.

 

 

Palliative and End-of-Life Care (PEOLC)

  • Visits are allowed for PEOLC patients in all settings.
  • The spouse and children have unrestricted access as to the number of persons or up to 2 significant persons at a time for any individual in palliative care.
    • Only one family caregiver can accompany the patient while in the day centre.
    • Persons under the age of 18 are allowed to visit PEOLC patients, but they must be accompanied by an adult during the visit.

  • Family caregivers of PEOLC patients hospitalized in oncology units where immunosuppressed users are staying are subject to triage and additional precautionary measures in order to protect these particularly vulnerable patients.
  • Personal protective equipment (PPE) must be worn.

For more information, consult Soins palliatifs et de fin de vie (SPFV) (French) from the Ministry of Health and Social Services (MSSS) (French).

 

 

Intensive care

  • Depending on the patient's clinical condition, visits could be adjusted for the length, frequency, and time of the visit in order to avoid too much traffic at the same time, given the physical layout of the premises.

 

 

Obstetrical, neonatal and pediatric care

Please note that a parent of a hospitalized child or the person accompanying a pregnant woman during delivery are not considered visitors.

  • Obstetrics
    • All reasonable measures have been put in place to encourage the presence of the second parent or a significant person (1st accompanying person) at the birth (including Caesarean section) and during the postnatal stay. The second accompanying person might be access, depending on the region's alert level (refer to the section on Specific conditions for certain sectors).
    • You should enquire about visiting conditions at the unit reception desk.
    • In the case of pregnant women with COVID-19, the second parent or accompanying person with COVID-19 could be present, if he or she moves about in the hospital only at the same time as the pregnant woman (such as on arrival) and wears a mask.

  • Neonatology
    • One parent at a time, however, the child's clinical situation should guide the decision to allow both parents access at the same time.
    • Parents with COVID-19 cannot enter, except under exceptional circumstances.

  • Pediatrics
    • One parent at a time, however, the child's clinical situation should guide the decision to allow both parents access at the same time.
    • In the case of children with COVID-19, parents with COVID-19 could be present, if they move about in the hospital only at the same time as the child (such as on arrival) and wear a mask.

For more information, consult Special conditions for certain sector.

Consult the second-wave plan for mother–child services (French)

 

 

Medical Imaging – Obstetrical Ultrasound

  • Only one companion is permitted for obstetric pregnancy ultrasounds (morphology scan | ±20 weeks)
  • The pregnant woman must sign in at the ultrasound reception desk.
  • The administrative officer at the CIUSSS de l’Estrie – CHUS facility will provide the companion with instructions.
  • Wearing a face covering (handcrafted mask) is mandatory for pregnant woman and her companion.
  • Both the pregnant woman and her companion must wash their hands.
  • Both the pregnant woman and her companion will be given a medical questionnaire to fill out.

CHSLDs

CHSLDs in an outbreak or preventive isolation

Visits are not permitted, except for family caregivers known at the care setting who provide significant assistance (one family caregiver per day).

CHSLD not in an outbreak or preventive isolation

  • Informal caregivers are auhorized:
    • maximum 1 informal caregiver at a time; 
    • maximum 2 informal caregivers per day;
    • except for compassionate grounds: Ask a nurse in the unit for more information. 

  • Visitors and volunteers are not admitted.

* If you live outside Estrie, please ask a nurse in the care unit about the measures to take.

ATTENTION: In exceptional situations, the institution might need to temporarily restrict access.

Rules

The following rules must be followed in addition to the instructions required for visiting our facilities.

  • Sign the visitor log on arrival and departure; make sure you do not have any COVID-19 symptoms. 
  • Wear obligatory a procedure mask at all times (both inside and outside the facility). Procedure masks are provided by the institution and are available at the entrances to the facilities (1 mask per person per visit).
  • Visit only one resident at a time: Go directly to their room and stay there (avoid common areas).
  • Do not exchange any items with the resident (gifts will be kept in quarantine before being given to the resident).
  • Comply with the measures related to accessing the facility:
Informal caregiverVisitor
Inside the facility, in the room

Permitted
Maximum 1 family caregiver known at a setting per day
Maximum 2 informal caregivers per day 
 Refer to palliative-care visiting guidelines.

Not permitted
Refer to palliative-care visiting guidelines.

Inside the facility, in common areas (living room, dining room, etc.)Not permitted
Except to go to the room
Not permitted
Common roomPermitted
Maximum 1 informal caregiver at a time
Not permitted
On the grounds of facility Permitted
Maximum 1 informal caregiver at a time

 

Not permitted

 

Informal caregivers, visitors and volunteers will not be admitted to the CHSLD if they:

  • have COVID-19 associated symptoms;
  • are waiting for a COVID-19 test result;
  • or are infected with COVID-19.

Other placement and living settings

For the following placement and living settings:

  • Intermediate resources (IRs)
  • Private seniors' residences (PSRs)
  • Adult intermediate resources (IRs) in which individuals do not present factors of vulnerability to COVID-19, supervised apartment intermediate resources (IRs), family-type intermediate resources (FTRs), foster home intermediate resources (FIRs) and private seniors' residences (PSRs) whose operators share their main place of residence with users
  • Family-type intermediate resources (IRs-FTRs) housing youths • Accommodation in a rehabilitation centre for youths with adjustment difficulties (RCYAD: boarding and group homes)
  • Accommodation for physical impairment, intellectual impairment, and autism spectrum disorder (PI-II-ASD)
  • Rehabilitation settings: Intensive functional rehabilitation unit (IFRU), physical impairment (PI), intensive functional rehabilitation physical health unit (IFRU-PH), moderate rehabilitation 
  • In-patient units in addiction rehabilitation centres, community or private resources offering housing for addicts or homeless people, community housing resources for abused or troubled women, troubled men and youths

 

Consult the table “Gradation of measures according to living and housing environments”  (French)

Family caregiver, visitor, or companion?
A family caregiver is someone who, on a continuous or occasional basis, provides support to a family member who has a temporary or permanent disability and with whom they share an emotional bond, whether family or not. Support is offered on a nonprofessional basis, in an informal setting without regard to the age, living environment, or the nature of the disability of the family member, be it physical, psychic, psychosocial, or other. It can take a variety of forms, such as assisting with personal care, providing emotional support, or coordination of care and services. (Source: quebec.ca/covid-19)

A visitor is someone who wishes to visit the user but is not a family member close or immediate and does not fall within the definition of a family caregiver.

A companion is a significant person who offers occasional support to a loved one during their visit or stay. Source: quebec.ca/covid-19

Other ressources

Self-care Guide

This guide is designed to enable you to make the best possible decisions to protect your health and the health of your loved ones during the COVID-19 pandemic.

Consult the guide

Decision Fact Sheet - COVID-19

Instructions | waiting for results, isolation and more

Multilingual information

Pregnant women, childbirth, and breastfeeding | Children 0–17 years old

Pregnant women

According to current knowledge, it does not appear that a woman can pass on the virus to her baby during pregnancy. The virus is spread through contact with carriers and contaminated objects. 

Preventive measures

Because the facility is concerned about protecting you, your family, other families, and its staff, preventive measures must be taken at the hospital and when you return home (whether or not you have been diagnosed with COVID-19).

Find out more

Breast-feeding

To promote breastfeeding, usual practices such as skin-to-skin contact, breastfeeding, and cohabitation with the baby continue to be valued.

Find out more

For children age 0 to 17 

According to the available data, children and adolescents represent a small percentage of cases (less than 1%). Usually, they do not develop severe disease. In fact, most infected children have presented with mild symptoms.

Find out more

Ressources for Seniors

Telework

Document for people with an intellectual disability, autism spectrum disorder, or physical disability and their family caregivers

Vaccin contre la COVID-19

La vaccination des travailleurs de la santé a débuté le 23 décembre dernier. Elle se déroule présentement selon les groupes priorisés. La vaccination n'est pas encore disponible pour la population générale. 

Lire les nouvelles à ce sujet :

En savoir plus

Déroulement de la vaccination contre la COVID-19

Emotional health

Are you experiencing stress, anxiety or depression associated with COVID-19? These reactions may occur in the context of a pandemic...

Rely on your usual strengths or resources first. Find out about tools and resources to help you manage the impact of these reactions in your daily life.

Tools and Resources

Telephone Numbers

Dedicated hotline for Estrie: 1-844-721-6094

  • Test centre schedule and criteria
  • Rules governing visits to our facilities
  • Postponed or cancelled appointments

Government of Quebec toll-free line: 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m.)

  • Opportunity to ask questions related to COVID-19

COLCORONA | COVID-19 Clinical trial : 1-877-536-6837

  • For people who tested positive for COVID-19
  • To participate or obtain information

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