COVID-19

To learn more, visit santeestrie.qc.ca/covid-19

Questions? Call 1-877-644-4545. Any symptoms? Use the Self-Assessment Tool

COVID-19 | Population

General Information

For general information, Québec.ca/coronavirus or call 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m. | Saturdays and Sundays: 8:30 a.m. to 4:30 p.m.)

 

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We strive to provide the most up-to-date content. As the situation changes from hour to hour, we invite you to regularly consult this Web section.

28 Day-challenge | Break the COVID wave!

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Screening Criterias

On its website quebec.ca, the government of Quebec has posted a self-assessment tool for symptoms of COVID-19. We invite you to complete this document in order to obtain a recommendation on the next steps to follow, according  to your condition.

0-5 years old

If your child has any of the symptoms listed in this list, it is recommended that you keep your child at home and avoid contact with other people. Wait 24 hours and reassess the symptoms.

0 to 5 years of age with at least one of the following symptoms:

  • fever (rectal temperature 38.5 ° C (101.3 ° F) and above);
  • a new or worsening cough, shortness of breath, or difficulty breathing.

Or two of the following symptoms:

  • runny nose, nasal congestion or sore throat AND fever (rectal temperature 38.1 ° C (100.6 ° F) and above);
  • abdominal pain, vomiting or diarrhea AND fever (rectal temperature 38.1 ° C (100.6 ° F) and above).

6-17 years old

If your child has any of the symptoms listed in this list, it is recommended that you keep your child at home and avoid contact with other people. Wait 24 hours and reassess the symptoms.

6 to 17 years old with at least one of the following symptoms:

  • fever (oral temperature 38.1 ° C (100.6 ° F) and above);
  • loss of taste or smell;
  • cough (new or worsening), shortness of breath, or difficulty breathing.

Or two of the following symptoms:

  • stomach aches;
  • vomiting;
  • diarrhea;
  • sore throat;
  • runny nose or congestion;
  • great fatigue;
  • significant loss of appetite;
  • generalized muscle pain (not related to physical exertion).

Adults

All people 18 years of age and older with at least one of the following symptoms:

  • fever (oral temperature 38 ° C (100.4 ° F) and above or 37.8 ° C (100.0 ° F) and above for the elderly);
  • recent cough or worsening chronic cough;
  • sudden loss of smell without nasal obstruction with or without loss of taste.

Or two of the following symptoms:

  • generalized muscle pain (not related to physical exertion);
  • headache;
  • intense fatigue;
  • significant loss of appetite;
  • sore throat;
  • nausea (heartache),
  • vomiting or diarrhea.

People who have difficulty breathing (shortness of breath, feeling of suffocation) OR who have severe breathing difficulties even at rest (eg, shortness of breath that prevents you from speaking) should call 911.

Prioritization of testing

  • people who have been asked by public health authorities to get tested;
  • people who, as a result of a call to the COVID-19 line or use of the COVID-19 Symptom Self-Assessment Tool,have received a recommendation to get tested;
  • people with COVID-19 symptoms.

If you don't have symptoms, if you have'nt been in close contactwith someone who has COVID‑19,or if Public Health has not called you, it is not recommended that you get tested.

It is important to go to the walk-in COVID-19 testing centres nearest to you and to check the wait time.

Where to get tested

Visit the testing location closest to your home, as the testing capacity is adapted to the local population. For example, you may be denied access to a testing location outside of your local service network (RLS).

Please bring your valid health insurance card and / or hospital card.

Walk-in (no appointment)

See the waiting times (French)

 

Designated screening centers

  • RLS de Sherbrooke
    75, J.-A.-Bombardier Street, Sherbrooke
    Opening hours: Every day from 7:00 a.m. to 7:00 p.m. no appointment
  • RLS La Pommeraie and RLS de la Haute-Yamaska
    50, chemin de Gaspé,  Bloc A, Bromont
    Opening hours: Every day from 11:00 a.m. to 7:00 p.m. no appointment

People who come to the walk-in screening site at the end of the day may be invited to return the next day (depending on the number of people tested during the day). 

Screening locations (upon appointment)

Screening service points

  • RLS du Granit 
    3293,  Victoria Sreet, Lac-Megantic (***new address***)
    Opening hours: Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.
    Call for an appointment: 855 244-1548, every day from 8:00 a.m. to 8:00 p.m.
    Appointments are given for the next day only.
  • RLS de la Haute-Yamaska
    Pavillon Roger-Bédard of the Daniel-Johnson Park
    230, Drummond Street, Granby
    Opening hours: Tuesday to Friday, frm 9: 00 a.m. to 2:00 p.m.
    Call for an appointment: 450 305-0731, every day from 8:00 a.m. to 8:00 p.m.
    Appointments are given for the next day only.
  • RLS des Sources 
    Hôpital, CLSC et centre d’hébergement d’Asbestos 
    475, 3rd Avenue, room 2108, Asbestos
    Opening hours: Monday to Friday, 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
    Call for an appointment: 1 855-244-1548, every day from 8:00 a.m. to 8:00 p.m.
    Appointments are given for the next day only.

For an Appointment

With appointment | Designated assessment centres (DACs):

Required symptoms:

  • Requires primary health care that cannot be provided over the phone by their family physician or a primary-care nurse practitioner (PCNP).

AND

  • Shows symptoms of influenza-like illness (ILI) or COVID-19.

 

To get an appointment:

  • Contact your doctor's clinic or call 1-877-644-4545. An agent will transfer you to the COVID-19 call center in Estrie.
  • Your condition will be assessed over the phone and you will be given an appointment at a DAC, if indicated.
    • Sherbrooke
      75, rue J.-A.-Bombardier, Sherbrooke
      Monday to Friday: 8:30 a.m. to 8:30 p.mé
      Saturday and Sunday: 9:00 a.m. to 5 p.m.
    • Bromont
      50, chemin de Gaspé (Bloc A), Bromont 
      Every day from 9:00 a.m. to 5:00 p.m.

Additional symptom information

Visiting CIUSSS de l’Estrie – CHUS Facilities

Suspension of visits for an indefinite period

CSSS du Granit (Lac-Mégantic): COVID-19 outbreak in progress
Visits are suspended in all areas of this facility except for caregivers (in effect since October 14, 2020 - updated October 22, 2020)

Granby hospital (Granby): COVID-19 outbreaks in progress
Visits are suspended in all sectors of this facility except for caregivers (in effect since September 25, 2020)

Follow these instructions when visiting a facility: 

  • Wash your hands when entering and leaving the facility.
  • Maintain a physical distance of 2 m at all times:  Keep to the right in corridors and stairways.
    • Walk in single file.
    • Use the stairs whenever possible.

  • Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  • Wear a face covering or procedure mask at all times.
  • Comply with regular visiting hours. Check with the care unit. 

Important: The rules surrounding visits to our various facilities are governed by the population alert level. See the tabs below for the current rules.

    Family caregiver, visitor, or companion?
    A family caregiver is someone who, on a continuous or occasional basis, provides support to a family member who has a temporary or permanent disability and with whom they share an emotional bond, whether family or not. Support is offered on a nonprofessional basis, in an informal setting without regard to the age, living environment, or the nature of the disability of the family member, be it physical, psychic, psychosocial, or other. It can take a variety of forms, such as assisting with personal care, providing emotional support, or organizing care. (Source: quebec.ca/covid-19)

    A visitor is someone who wishes to visit the user but is not a family member and does not fall within the definition of a family caregiver.

    A companion is a significant person who offers occasional support to a loved one during their visit or stay. Source: quebec.ca/covid-19

    Hospital centres

    • 1 informal caregiver at a time. 
    • Maximum 2 different informal caregivers per day.
    • Maximum 3 different informal caregiviers who can take turns must be identified.
    • Companions and visitors are not admitted to the hospital.

    ATTENTION: In exceptional situations, the institution might need to temporarily restrict access.

    Family caregivers will not be admitted to the hospital if they:

    • have COVID-19 associated symptoms;
    • are waiting for a COVID-19 test result;
    • or are infected with COVID-19.

    Area-based restrictions and conditions

    Emergency room

    • One informal caregiver is allowed to accompany a patient during a visit to an emergency room, unless other people are required to be present for medical reasons or for the announcement of bad news; this applies regardless of the regional alert level.

    * Except at the Hôpital Fleurimont Emergency room

    • No visitors or companions are allowed (except for children, specific clinical situations and for humanitarian reasons) in the emergency room during the pandemic.

     

     

    Oncology 

    • Visits by informal caregivers are restricted, unless required due to the patient's condition (e.g., cognitive impairment or mobility aid). At the clinical team’s discretion, an informal caregiver may be allowed to be present during visits where results or important elements related to the next steps in the patient's clinical care are discussed.
    • Cancer centre
      • Access is restricted to patients undergoing teratment and to staff, doctors and other professionals who work at the cancer centre.

    • Outpatient bone marrow transplantation and cell therapy clinics
      • Informal caregivers are not allowed in outpatient bone marrow transplantation and cell therapy clinics.

    • Hospitalization units for bone marrow transplantation and cell therapy clinics
      • Subject to clinical advice, informal caregivers only : maximum 1 informal caregiver per day: a maximum of 2 different informal caregivers who can take turns must be identified.

    • Pediatric oncology
      • It is recommended that an informal caregiver be present at the bedside of the hospitalized child and that only one informal caregiver accompany the child during visits to the hematology-oncology day centre. Note that the parent of a hospitalized child is not considered a visitor or informal caregiver.

    • Hematology and oncology unit
      • At the clinical team’s discretion or the situation of a unit : maximum 1 informal caregiver at a time, maximum 2 informal caregivers per day: a maximum of 3 different informal caregivers who can take turns must be identified.
      • If the Estrie region is at alert level 4 - Maximum Alert (red zone) : maximum 1 informal caregiver per day: a maximum of 2 different informal caregivers who can take turns must be identified.
      • The informal caregivers autorized will be subject to the triage process.

    For more information, consult Special conditions for certain sectors.

     

     

    Palliative and End-of-Life Care (PEOLC)

    • Visits are allowed for PEOLC patients in all settings.
    • The spouse and children have unrestricted access as to the number of persons or up to 2 significant persons at a time for any individual in palliative care.
      • Only one family caregiver can accompany the patient while in the day centre.
      • Persons under the age of 18 are allowed to visit PEOLC patients, but they must be accompanied by an adult during the visit.

    • Family caregivers of PEOLC patients hospitalized in oncology units where immunosuppressed users are staying are subject to triage and additional precautionary measures in order to protect these particularly vulnerable patients.
    • Personal protective equipment (PPE) must be worn.

    For more information, consult Soins palliatifs et de fin de vie (SPFV) (French) from the Ministry of Health and Social Services (MSSS) (French).

     

     

    Intensive care

    • Depending on the patient's clinical condition, visits could be adjusted for the length, frequency, and time of the visit in order to avoid too much traffic at the same time, given the physical layout of the premises.

     

     

    Obstetrical, neonatal and pediatric care

    Please note that a parent of a hospitalized child or the person accompanying a pregnant woman during delivery are not considered visitors.

    • Obstetrics
      • All reasonable measures have been put in place to encourage the presence of the second parent or a significant person (1st accompanying person) at the birth (including Caesarean section) and during the postnatal stay. A second companion might be allowed depending on the region's alert level (see the section entitled Visiting CIUSSS de l’Estrie – CHUS Facilities| Hospital Centres).
      • You should enquire about visiting conditions at the unit reception desk.
      • In the case of pregnant women with COVID-19, the second parent or accompanying person with COVID-19 could be present, if he or she moves about in the hospital only at the same time as the pregnant woman (such as on arrival) and wears a mask.

    • Neonatology
      • All reasonable measures have been put in place to encourage the presence of parents, if they do not have COVID-19 symptoms.
      • You should enquire about visiting conditions at the unit reception desk.
      • Parents with COVID-19 cannot enter, except under exceptional circumstances.

    • Pediatrics
      • All reasonable measures have been put in place to encourage the presence of parents, if they do not have COVID-19 symptoms.
      • You should enquire about visiting conditions at the unit reception desk.
      • In the case of children with COVID-19, parents with COVID-19 could be present, if they move about in the hospital only at the same time as the child (such as on arrival) and wear a mask.

    For more information, consult Special conditions for certain sector.

     

     

    Medical Imaging – Obstetrical Ultrasound

    • Only one companion is permitted for obstetric pregnancy ultrasounds (morphology scan | ±20 weeks)
    • The pregnant woman must sign in at the ultrasound reception desk.
    • The administrative officer at the CIUSSS de l’Estrie – CHUS facility will provide the companion with instructions.
    • Wearing a face covering (handcrafted mask) is mandatory for pregnant woman and her companion.
    • Both the pregnant woman and her companion must wash their hands.
    • Both the pregnant woman and her companion will be given a medical questionnaire to fill out.

    CHSLDs

    Estrie is currently at the moderate alert level (level 3 – orange) according to the MSSS scale. To protect the health of CHSLD residents and staff, the MSSS has implemented new measures to be complied with in residential settings.

    Visits

    CHSLDs in an outbreak or preventive isolation

    Suspension of visits for an indefinite period

    • CSSS du Granit (Lac-Mégantic): COVID-19 outbreak in progress
      Visits are suspended in all sectors of this facility, including for caregivers who are used to visiting a loved one (effective October 14, 2020)
    • Granby hospital (Granby): COVID-19 outbreaks in progress
      Visits are suspended in all sectors of this facility except for caregivers (effective September 25, 2020)

    CHSLD not in an outbreak or preventive isolation

    • Visits are limited to compassionate visits and visits by caregivers and staff hired by the family to provide significant assistance.
    • These visitors must comply with the following instructions.
      • Hands washed when entering and leaving, including during outings on facility grounds.
      • Procedure masks must be worn for the entire visit. Procedure masks are provided by the institution and are available at the entrances to the facilities (1 mask per person per visit).
      • The visitor log must be signed when entering and leaving.
      • Individuals with symptoms must stay at home.

    Information sheet intended for caregivers whose loved one is in a living environment (French)

    Technical sheet of additional measures for the orange level in certain living environments in Quebec (French)

    Preparing for a visit

    Watch these videos:

    Outings

    • Since Estrie is now at the orange alert level (level 3 – alert), outings are prohibited (except in exceptional cases, such as medical appointments, etc.).

    Wearing a Face Covering or Procedure Mask

    In CIUSSS de l'Estrie – CHUS facilities, wearing a face covering or procedure mask is mandatory for for people age 12 and over (users, visitors, accompanying persons and natural caregivers). See exceptions. In some cases, the procedure mask is mandatory:

    • For caregivers, visitors and accompanying persons in CHSLDs;
    • Form users who present symptoms;
    • For certain care and services areas, according to the directives communicated by the teams.

     

    In living or rehabilitation environment outside of a hospital center, the user does’nt have to wear a face covering or a procedure mask.

    In what context is it allowed to remove the face covering or mask?

    As in all enclosed public places (e.g. restaurant, retail business, etc.), when a person is on move, they must cover her face (e.g. walking in a corridor). The person can only remove their face covering or her procedural mask when standing still and 2 meters away from others (e.g. sitting in the cafeteria).

    To know

    • Users receiving home care must wear a face covering or, in case of unavailability or if the episode of care requires it, a procedure mask;
    • Wearing a face covering or procedure mask musdt be accompanied by other protective measures, such as hand washing, physical distancing and respiratoy etiquette;
    • If a person does not have a face covering, the facility will provide a procedure mask;
    • People who have symptoms should stay home. Anyone who goes to a health care facility, such as a hospital, a clinic, a doctor’s office or a family medicine group, must wear a procedure mask or a face covering. When the person arrives, the staff may ask them to wear a procedure mask.

    Instructions for use of a face covering or mask

    Questions and answers

    Other ressources

    Self-care Guide

    This guide is designed to enable you to make the best possible decisions to protect your health and the health of your loved ones during the COVID-19 pandemic.

    Consult the guide

    Decision Fact Sheet - COVID-19

    Instructions | waiting for results, isolation and more

    Multilingual information

    Pregnant women, childbirth, and breastfeeding | Children 0–17 years old

    Pregnant women

    According to current knowledge, it does not appear that a woman can pass on the virus to her baby during pregnancy. The virus is spread through contact with carriers and contaminated objects. 

    Preventive measures

    Because the facility is concerned about protecting you, your family, other families, and its staff, preventive measures must be taken at the hospital and when you return home (whether or not you have been diagnosed with COVID-19).

    Find out more

    Breast-feeding

    To promote breastfeeding, usual practices such as skin-to-skin contact, breastfeeding, and cohabitation with the baby continue to be valued.

    Find out more

    For children age 0 to 17 

    According to the available data, children and adolescents represent a small percentage of cases (less than 1%). Usually, they do not develop severe disease. In fact, most infected children have presented with mild symptoms.

    Find out more

    Ressources for Seniors

    Telework

    Psychological Support

    Are you experiencing stress, anxiety or depression associated with COVID-19? These reactions may occur in the context of a pandemic...

    Rely on your usual strengths or resources first. Find out about tools and resources to help you manage the impact of these reactions in your daily life.

    Tools and Resources

    Telephone Numbers

    Dedicated hotline for Estrie: 1-844-721-6094

    • Test centre schedule and criteria
    • Rules governing visits to our facilities
    • Postponed or cancelled appointments

    Government of Quebec toll-free line: 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m.)

    • Opportunity to ask questions related to COVID-19

    COLCORONA | COVID-19 Clinical trial : 1-877-536-6837

    • For people who tested positive for COVID-19
    • To participate or obtain information

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