COVID-19

To learn more, visit santeestrie.qc.ca/covid-19

Questions? Call 1-844-721-6094 (Estrie) or 1-877-644-4545 (Monday to Friday: 8 a.m. to 6 p.m.).

Resources for Families

Resources are available to parents and youth throughout the development of the children and in accordance with their life situations. Here are programs and services offered in your community. They differ from youth protection services, which are an exceptional measure.

Your CLSC Psychosocial Intake

Psychosocial intake is the point of entry to psychosocial services offered to parents and to their children and teenagers.

Our objective is to help you to find the right balance so that you can fully enjoy your life. We will guide you and accompany you to the right service.

We might also refer you to other resources in order to give you the right tools. Services are fast, free, and confidential.

For a needs assessment, contact your CLSC

For a Telephone Consultation or an Emergency

Dial 811, press 2. A psychosocial intervention worker will answer your call, 24/7/365.

You can call either for yourself or for a loved one. The telephone consultation service is free and confidential.

Our professionals give advice and can answer psychosocial queries. They can also refer you, when needed, to an appropriate resource within the health and social services network or to a community resource.

Application-Based Programs and Services

Pregnancy and Early Childhood

Olo Program

Olo is a program which aims to give families an equal opportunity to give birth to healthy babies and to acquire healthy nutritional habits early in life. Olo assistance is offered at CLSCs and certain community organizations to eligible expectant mothers. To minimize the impacts of poverty on pregnancy, Fondation Olo has only one eligibility criterion: to be below the low-income threshold of your region. Once admitted to the program, the follow-up care and food distribution (eggs, milk, frozen vegetables and prenatal vitamins) will begin as early as the 12th week of pregnancy. Olo follow-up care may continue after the birth of your baby to reinforce the practice of healthy lifestyle habits.

Contact your CLSC

Follow-up care for vulnerable families

The SIPPE program (integrated perinatal and early childhood services) is intended for expectant mothers and their partners or any parent or primary caretaker of a child aged less than 12 years old living below the low-income threshold and who presents at least one risk factor such as lack of education or social isolation. Health professionals and community group workers follow up with families to support the health and development of children until they enter school. Expectant mothers can also benefit from the distribution of vitamin and dietary supplements beginning on the 12th week of pregnancy, just like the Olo client base.

Contact your CLSC

Speech therapy services

If you have any concerns or questions regarding language development or stuttering with your child under 5 years of age, contact your CLSC's speech therapy department. Information evenings, training for parents, clinical support, and therapies may be offered by professional speech therapists.

Contact your CLSC

Vaccination 0-2 years

Vaccination remains the most effective public health initiative, and its safe use makes it even today one of the best preventive measures. By vaccinating your child, you are giving him one of the best protections against serious diseases. It is very important that you comply with the immunization schedule recommended by the Ministère de la Santé et des Services sociaux (MSSS) and not exceed the deadlines in order to protect your child from infections as early as possible in life.

Contact your CLSC

Whooping cough vaccination for pregnant women

Vaccinating expectant mothers helps to adequately protect babies during their first months of life when they are most vulnerable to whooping cough. This disease can lead to severe infections among infants. That is why vaccinating pregnant women for whooping cough between weeks 26 and 32 of the pregnancy is recommended.

Childhood and Adolescence

Parent'AISE and Je tisse des liens gagnants (Building winning relationships)

These programs offer psychosocial services to children aged 0 to 12 years and their parents who are experiencing personal, relationship, or family issues. The parental group meetings and group activities encourage social participation and integration. The intervention goals for adults can target financial, health, lodging, or social integration issues. The goals for parents may include basic child care, stimulation, and supervision. For children, the targets are emotional and behavioural development, health, and education.

Contact your CLSC

Youth in Difficulty Program

The Youth in Difficulty program is an assistance and support service - offered both individually and to families, short-term and long-term - available to youth with psychosocial problems and their parents. Issues may be associated with:

  • parent-child conflict;
  • behavioural issues;
  • difficult family situations;
  • emotional management issues;
  • anxiety issues;
  • other problematic situations.

The intervention goal is to provide assistance to reduce social adaptation difficulties or their impact on the youth or his family environment by focusing on the youth's strengths and abilities. The follow-up is adapted to their needs and reality through a personalized intervention plan which may occasionally involve partners or other concerned individuals.

Rehabilitation, which requires intensive intervention, may also be offered in accordance with a well-established protocol in partnership with the school and family.

Contact your CLSC

CAFE program (Crise Ado-Famille-Enfance – Childhood-Youth-Family Crisis)

Are you having difficulty with your child? Does your child have temper tantrums, break things, run away or threaten to do so, express oppositional behaviour or dangerous behaviour?

  • You are tired.
  • You feel powerless. 
  • You fear you will lose control and become violent. 
  • You can't take it anymore and are overwhelmed.

Contact your CLSC

Youth clinics

Adolescents benefit from a broad range of services adapted to their needs and reality.

See the Youth Clinic page

Mental health care

Specific interventions are offered to youth experiencing mental health problems with moderate-to-severe symptomatic manifestations and functional levels.

Contact your CLSC

Program for physical impairments, intellectual impairments, and autism spectrum disorders (ASD)

To gain access to these services, a request must be filed with your CLSC's psychosocial intake desk.

Any person diagnosed with a physical impairment, intellectual impairment, or autism spectrum disorder (ASD) who has a need related to his disability may have access to the following services:

  • individual and family support
  • organization of required services
  • referral, anchoring and coordination of on-site services (school, community, specialized services, etc.)
  • provision of support for integration in different living environments
  • coordination of individualized service plans (ISP), if necessary
  • participation in the Student to Adult Life Transition (SALT) or in the school intervention plan, if needed.

Services Offered at Schools and Educational Day Care Centres

Positive interventions in early childhood educational day care centres

Guidance and support in planning and delivering positive interventions in partnership with early childhood educational day care centres and schools in order to implement benevolent conditions to enable children aged 4 to 5 years to develop their social and emotional skills.

Enquire with your day care centre

Positive school interventions

Guidance and support in planning and delivering positive interventions in partnership with childhood educational day care centres and schools in order to implement benevolent conditions to enable youth aged 5 to 18 years to develop their social and emotional skills.

Enquire with your school

School nursing services

Promotion of healthy lifestyle habits and of a healthy and responsible sex life; vaccination 4-6 years, grade 4 and secondary 3; assessment of health situations; promotion of healthy infection prevention practices and assessment of infectious disease outbreaks; development of intervention, prevention, screening, and treatment plans for sexually transmitted and blood borne infections (STBBI); hormonal contraception.

Enquire with your school

Preventive dental services in schools

Promotion of oral health; screening of children at high risk of developing cavities; education and demonstration of oral hygiene measures; topical fluoride and sealant application for children vulnerable to cavities.

Enquire with your school

Social and school pediatrics

Our institution works with pediatric teams engaged in social pediatrics in various neighbourhoods in several cities within the territory (Sherbrooke, Magog, Granby and Cowansville).

NEW: Two pediatricians, Dr. Francis Livernoche and Dr. Geneviève Beaulieu, now visit 10 primary schools in Sherbrooke to provide direct services to school children.

Services Provided by Our Partners

More than 130 regional organizations also provide resources to families. 

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