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Limiting the Use of Nonurgent Health Services

Tuesday March 17, 2020 | News

Estrie Residents Urged to Limit Their Use of Non-Emergency Health Services

The CIUSSS de l’Estrie – CHUS informs to the population of the Estrie region of the organization of its services during the COVID-19 pandemic.

Cancellations, Postponements, and Rescheduled 

  • Individuals who are returning from a trip outside Canada or who have been in contact with a person returning from such a trip will have their care or services postponed unless essential to avoiding significant health consequences.
  • The population aged 70 or over receiving services that are considered important but not essential will see these services delayed over time.;
  • Activities in our day centres, day hospitals, work areas, respite services, and temporary placement for people with a loss of independence, intellectual disability, autism spectrum disorder, physical disability, or mental-health problem will be cancelled.
  • Group activities for children and young people—such as Bébé Trucs—will not be held.
  • A number of nonurgent surgical operations, interventions, and investigations will be postponed and rescheduled.

No Need to Call: We Will

Individuals whose service is temporarily discontinued or postponed will be contacted to so inform them. We are seeking the public's cooperation by asking them not to tie up the telephone lines by trying to reach us.

We are in the process of implementing the adjustments over the next few hours. We are asking the people aware of this information to pass it on to their relatives so that no one finds themselves standing in front of closed doors.

COVID-19 Test Centres

Activities at the test centres were successfully conducted for a second day. By 2:30 p.m., 215 people had been tested, in addition to about 500 screened the day before.

This service will be maintained until further notice, every day from 8:00 a.m. to 8:00 p.m., under tents specially set up near the emergency rooms of the Hôpital de Granby and Hôtel-Dieu de Sherbrooke. Emergency teams at Lac-Mégantic and Asbestos can also perform screening.

The three screening criteria for being tested are as follows:

  • Returning from a trip outside Canada
  • Symptoms that developed within 14 days of returning from a trip
  • Having one or more of the following symptoms: fever, cough, or breathing difficulties


"By temporarily reorganizing services, we are aiming to limit the possibility of contagion among the most vulnerable people, particularly those over 70 years of age or those with chronic illnesses," specified Dr. Colette Bellavance, Directrice des services professionnels, CIUSSS de l'Estrie – CHUS.

"Our goal is to safeguard the capacity of the health and social services system to care for people affected by COVID-19 as well as for all others requiring immediate intervention, such as patients with cancer or severe medical conditions,"  went on Dr. Bellavance.

Sylvie Moreault, speaking on behalf of the organization's clinical directors added, "In addition, some follow-ups will be conducted by telephone rather than in person, such as psychosocial follow-ups or with people with chronic illnesses."

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