You are accompanying someone to the Emergency Room

What can you do to help?

Here are a few measures you can take to help the person you are accompanying when his case is being managed by the medical team:

  • Notify the attending team of the patient's health status.
  • Make sure to carry the patient's medical insurance and hospital cards as well as a list of his medications.
  • Help him to feed himself (unless indicated otherwise).
  • Help him with his personal hygiene (face washing, shaving, toothbrushing, etc.)
  • Label and identify bags for clothes, shoes, etc.
  • Recover his valuables (money, credit cards, wallet, jewels, medical insurance card, etc.). Leave as few personal belongings or valuables as possible in the Emergency Room.

Respect the following guidelines:

  • One visitor per patient at all times.
  • Never eat in front of the patient, especially if he is instructed to fast.
  • Leave the patient assessment room when asked to do so by the attending team (e.g., when the patient must be examined, receive care, or rest).


Your presence makes a difference

Children, seniors, and people with a loss of autonomy or with a physical or mental disability need your comfort, company, and reassurance.

REST AREAS : If you must leave the side of the person you are accompanying or if you need some respite, please go to the following locations: emergency waiting room, cafeterias, snack bar, chapel, etc.

What do our professionals do for you and the person you are accompanying?

  • The priority of our professionals is to provide care to the patient (prescribe diagnostic tests and treatments, refer him to a specialist when required, keep him under observation when needed, etc.)
  • Answer your questions and give you advice when required.
  • Guide or direct you through the institution.

Visiting the emergency room with a senior citizen?

More information.