You are accompanying someone to the Emergency Room

What can you do to help?

Here are a few measures you can take to help the person you are accompanying when his case is being managed by the medical team:

  • Notify the attending team of the patient's health status.
  • Make sure to carry the patient's medical insurance and hospital cards as well as a list of his medications.
  • Help him to feed himself (unless indicated otherwise).
  • Help him with his personal hygiene (face washing, shaving, toothbrushing, etc.)
  • Label and identify bags for clothes, shoes, etc.
  • Recover his valuables (money, credit cards, wallet, jewels, medical insurance card, etc.). Leave as few personal belongings or valuables as possible in the Emergency Room.


Respect the following guidelines:

  • One visitor per patient at all times.
  • Never eat in front of the patient, especially if he is instructed to fast.
  • Leave the patient assessment room when asked to do so by the attending team (e.g., when the patient must be examined, receive care, or rest).


Your presence makes a difference

Children, seniors, and people with a loss of autonomy or with a physical or mental disability need your comfort, company, and reassurance.

Visiting the emergency room with a senior citizen?

Our team is committed to providing the best possible experience.

What you can do to help

  • Inform the health-care team of changes in your loved one's health status.
  • Help your loved one with dressing, feeding, moving about, and personal hygiene.
  • Reassure your loved one and keep them company.
  • Provide transportation home (when possible).

Make sure that some important items are in his or her personal belongings: glasses, hearing aids, cane, shoes, prosthesis, etc.

Notify staff if these items are missing or go get them at home, if possible.

Who will be caring for your loved one?

Care providers include physicians, nurses, licensed practical nurses, and beneficiary care attendants. If necessary, depending on your loved one's health condition, he or she can meet with a geriatric clinical nurse, physiotherapist, pharmacist, social worker, or medical specialist.

If he or she needs to be hospitalized, your loved one can be treated by a specialist or family doctor.

The emergency-room team's priority is to care for the person by ordering tests and treatments, answering questions, providing advice as needed, and ensuring the person's safety.

Upon discharge

Make sure you have the following:

  • Prescription of new drugs
  • Information about the proposed follow-up and tests to be performed after the emergency-room visit. Make sure you know what symptoms to watch for in your loved one that might warrant a return to the emergency room

Useful Resources

Services for informal caregivers


Resources and advice are just a phone call away!
Call 811
24 hours a day, 7 days a week
Assessment • Advice • Referral to appropriate resources


To speak to a nurse from the Info-Santé service.


To speak to a psychosocial worker.


SERCOVIE (Sherbrooke)
Services to help you stay in your home for people aged 50 or older.*

*These services can be offered by the Centre d’action bénévole in your area if you do not live in Sherbrooke.


Support for loved ones and people with Alzheimer's disease

REST AREAS : If you must leave the side of the person you are accompanying or if you need some respite, please go to the following locations: emergency waiting room, cafeterias, snack bar, chapel, etc.

What do our professionals do for you and the person you are accompanying?

  • The priority of our professionals is to provide care to the patient (prescribe diagnostic tests and treatments, refer him to a specialist when required, keep him under observation when needed, etc.)
  • Answer your questions and give you advice when required.
  • Guide or direct you through the institution.