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Visiting a relative or a loved one

Visitors play a vital role in the well-being of users, and the CIUSSS de l’Estrie – CHUS strongly encourages visits. However, certain rules of conduct are essential to ensure everyone's safety and well-being.

The people in our care are fragile and vulnerable, so we must protect them from infections. Our care teams must also be protected in order to continue providing safe, quality care and services. 

The CIUSSS de l'Estrie - CHUS therefore asks visitors and informals caregivers to respect the following instructions.

   

4 measures to respect during visits

  1. You must wear a procedural mask during the entire visit in our hospitals, CHSLDs, maisons des aînés et alternatives or Maison de Naissance de l’Estrie. There are some exceptions, see below.
  2. You must disinfect your hands on arrival as well as on entering and leaving the room.
  3. Postpone the visit if you are not well (flu-like symptoms, nausea, headaches, etc.). 
  4. Large-group visits are prohibited except in exceptional situations (e.g., end-of-life care).
     

Exceptions to wearing a procedure mask: unless there is an outbreak, the mask is optional in the Continuing Care Residences (CCR), in the youth centers and at the Centre Jean-Patrice-Chiasson.

Please note that the procedure mask is mandatory for children aged 10 years and older; it is recommended for children aged 2 to 9 years and not required for children under two years old.

COVID-19 : Guidelines to hospital centres 

Restrictions or conditions by sector

Emergency room

Restrictions

  • No outbreak or during an outbreak
    • One family caregiver at a time with the user.
    • The family caregiver accompanying a user must put on the protective equipment indicated on the bedside sign.

Oncology

For more information, consult the Special Conditions for certain sectors

Restrictions

Teleconsultations and virtual contacts are recommended.

Hospitalization units (adult) – other than bone marrow transplantation and cell therapy

  • One family caregiver at a time with the user:
    • Max. of 2 family caregivers per day.
    • Identification of 2 family caregiviers who can take turns. 

Outpatient (adult): consultation appointment

  • One family caregiver at a time with the user.

Outpatient (adult): medical visit

  • No family caregivers unless authorized by a nurse or physician.

Ambulatory: treatment room

  • No family caregivers unless medically required.

Hospitalization: bone-marrow transplant (BMT) and cell therapy

  • One family caregiver with the user:
    • Max. of 1 family caregiver per day.
    • Identification of 2 family caregivers who can take turns.

Outpatient pediatric oncology

  • A parent or replacement family caregiver with the child (2nd parent possible for special situations, if authorized by the care team.) 

Pediatric oncology hospitalization

  • Two parents or 2 replacement family caregivers with the child.

Intensive care

One of your relatives has been admitted to intensive care. Upon arrival, please do the following:

  • Perform hand hygiene and follow the sanitary instructions provided. 
  • Report to the reception desk before going to the room.

Depending on the condition of your relative in the ICU, you may be asked to adhere to these visiting guidelines:

  • Ideally, wait until after 2:30 p.m. to come in so that the staff can provide the care your relative needs. 
  • Only two non-patient visitors are allowed per patient. 
  • Visits are limited to 15 minutes per hour to allow the patient to rest. 
  • Please go back to the visitors' lounge between visits. 

Obstetrical, neonatal and pediatric care

For more information, consult this leaflet (French).

Consult this leaflet (French).

Of course, in closing, we also ask you to respect the rules of good citizenship and the security measures of the establishment.

Visiting Hours

Please note that hours may vary, especially during periods of influenza or gastroenteritis.

Centre de santé et services sociaux de Memphrémagog

Most care units: 11:30 a.m. to 8:30 p.m. 

Limit of 2 healthy visitors (not sick) per patient

Palliative care : 24/7

Centre de santé et services sociaux de la MRC-de-Coaticook

Please call to know the specific visiting hours
819 849-9102

Hôpital Brome-Missisquoi-Perkins

Users who are hospitalized or on a stretcher in the Emergency Room: 2:00 p.m. to 4:00 p.m. and 6:30 p.m. to 8:30 p.m.

Intensive care: 5 to 10 minutes per hour for each hour of the user's hospital stay are permitted

Geriatrics: 24/7

Hôpital, CLSC et centre d’hébergement d’Asbestos

Hospitalized patients: 1:00 p.m. to 3:00 p.m.

Hôpital Fleurimont et Hôtel-Dieu de Sherbrooke

Most care units: 2:00 p.m. to 8:30 p.m.

Neonatology: see details in the Hôpital Fleurimont neonatology unit's guide

Child psychiatry: 

  • Tuesdays and Thursdays from 6:30 p.m. to 8:00 p.m.
  • Saturdays and Sundays from 2:00 p.m. to 3:30 p.m. and from 6:30 p.m. to 8:00 p.m.
    The child psychiatrist must first authorize visits according to the child's status

Intensive care: 2:00 p.m. to 8:30 p.m. (maximum of 10 minutes per hour)

Palliative care: 24/7

Hôpital de Granby

Most care units : 2:00 p.m. to 3:30 p.m. and 6:30 p.m. to 8:30 p.m.

Geriatrics: 11:00 a.m. to 8:30 p.m.

Palliative care: 24/7

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