Rescheduling or postponing an appointment

Use this form

If you are unable to keep your scheduled appointment, please notify the appointment centre as soon as possible so that another patient can be given your time slot.

  • Online request: there must be a minimum of 48 hours remaining before your scheduled appointment.
  • Request by telephone:  your appointment is scheduled within 48 hours.

You will need to provide the following information: 

  • your medical insurance number (on your sun card)
  • your hospital card (aubergine) or your date of birth
  • your appointment confirmation letter
  • a valid e-mail address

The above information will help us to identify you and to ensure you are the correct person.


Fill out the form >>

To cancel your appointment at a at the collection centre or vaccination center, go to

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Online Data Transmission | Privacy

No personal data is permanently stored on our servers.

When you provide your information through the secure forms of an appointment center, the information is sent through an electronic messaging system (e-mail) and may involve confidentiality risks.

The CIUSSS de l'Estrie – CHUS cannot guarantee the confidentiality of information transmitted by e-mail.