COVID-19

To learn more, visit santeestrie.qc.ca/covid-19

Questions? Call 1-877-644-4545. Any symptoms? Use the Self-Assessment Tool

Blood, Tissue and Fluid Sampling

NEW: SERVICES BY APPOINTMENT ONLY AS OF JULY 27, 2020

Make an appointment online at clicsante.cafor a blood draw or any other sample collection. No appointment is needed to drop off a sample collected at home.

The clicsante.ca platform works best with the Google Chrome browser.

 

Appointments can be booked by telephone (toll-free at 1-833-255-1995 or 819-565-4845) from Monday to Friday between 8:00 a.m. and 4:00 p.m., excluding statutory holidays, for the following situations: 

  • Urgent (less than 24 hours) or semi-urgent (24 to 48 hours) collection requested by a prescriber
  • Sample from a child 0 to 7 years old 
  • Special tests (e.g., glucose challenge test, cortisol, venous blood gases);
  • Patients without Internet access, who require assistance, or who have special needs (functional or cognitive limitations).

To cancel your Blood, Tissue or Fluid Sampling appointment, go to clicsante.ca

Attention

There is a separate collection service for :

If you need to have a blood sample or any other sample taken, please go to one of our appointment-only specimen collection centres. Be sure to take your prescription and your medical insurance card with you. Your results will be communicated directly to your physician free of charge.

Primary Services Offered

  • Blood sampling
  • Diabetes testing (glucose tolerance test)
  • Routine diagnostic tests
  • Specialized and highly specialized analyses in biochemistry, hematology, microbiology, pathology, coagulation, blood bank, serology, immunology, and medical genetics

 

Some samples require an appointment or specific preparations (e.g., fasting). Read your physician's request attentively.

Rules to follow during your appointment at the collection centre

  • You should arrive only 5 minutes before your appointment.
  • Wearing a face covering (handcrafted mask) is mandatory.
  • Have your appointment confirmation number, provincial health-insurance card, and  prescription with you (if your doctor has given you a paper copy).
  • You may not be accompanied unless the person is required for medical or assistance reasons (minor, cognitive impairment, mobility aid, etc.).

ATTENTION: if you have a fever or cough, cancel your appointment online or by telephone. You can call 819-565-4845 or toll-free at 1-833-255-1995 to be referred to a collection centre for users with one or more COVID-19 symptoms or who have COVID-19.  

Mandatory information for prescriptions

To ensure the reliability and timeliness of results, the following information must be provided on your prescription.

  • Your first and last name
  • Your health card number
  • The first and last name of the prescriber
  • The license number of the prescriber
  • The signature of the prescriber* and the date of the prescription
  • The full address and telephone number of the place where results must be sent
  • The first and last name of the physician who must receive a copy of your results (if any), their license number, and full address
  • The clinical information relevant to the interpretation of results
  • The tests ordered

 

Prescriptions that do not contain this information will be refused and the sample will not be taken.

Samples taken at home: Identification of your sample

Some samples are taken at home. Before taking your sample to the specimen collection centre, make sure the following information appears on the label.

  • Your first and last name
  • Your health card number
  • The time and date the sample was taken;
  • The type and site of the sample, when applicable (e.g.: throat, sputum, right ear, etc.)

 

Samples that do not contain that information will not be analyzed in the laboratory.

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