The physician usually sends the request form to the appointment centre. If such is your case, you don't have to do anything. However, if your physician gives you the request form, make sure that the requested information is provided (i.e., last name, first name, date of birth or social insurance number, mailing address, phone number where you can be reached between 8 a.m. and 4 p.m.). Send the duly completed form to the indicated address (by mail or by fax).

• the required information is incomplete or illegible;
• the attending physician did not follow the case management protocol;
•  the patient needs to be referred to a medical specialist in his region.

You will receive either a call or a notice by mail or email from the appointment centre confirming the date of your appointment along with the required information on how to go to the designated clinic.

If you need to cancel or postpone your appointment, you must notify the appointment centre as soon as possible so that another patient can be assigened your time slot. You can notify the centre by filling out the online form at least 48 hours before your appointment. If you must cancel your appointment within 48 hours, please call the appointment centre.

Online Forms Hôpital Fleurimont/Hôtel-Dieu de Sherbrooke

> Cancelling Your Appointment

> Postponing Your Appointment

Online Forms Hôpital de Granby/Hôpital Brome-Missisquoi-Perkins

> Cancelling Your Appointment

> Postponing Your Appointment

Appointment cancellation or postponement deadlines 
In accordance with the regulations established by the Ministère de la Santé et des Services sociaux, your name will be removed from the waiting list:

• the third (3^rd) time you postpone or refuse your appointment;

• at the second unexplained absence. (Please note that postponing or cancelling an appointment on the same day as your appointment is scheduled is considered an absence because the appointment centre does not have sufficient time to assign your time slot to another patient.)