Primary-care access point | GAP Estrie

A new service for people without a family doctor!

If you don't have a family doctor and need to see a health-care professional soon for an active health issue: 

Call 811 and select option 3. You will be automatically directed to the primary-care access call centre (CAP) open Monday to Friday 8:30 a.m. to 6:00 p.m. and on Saturday, Sunday and holidays 8:30 a.m. to 2:00 p.m.

To access the service, you must be registered on the waiting list for a family physician through the Québec Family Doctor Finder or be under the care of a physician group.

On the telephone, you can:

  • Explain to the staff member who answers why you want an appointment.
  • A staff member will assess your needs over the telephone. 
  • You will then be offered the appropriate service, which might be provided by a nurse, social worker, pharmacist, family doctor, or another health-care professional.
  • We will try to meet your needs close to where you live. If this is not possible, we will offer you another choice in Estrie. 

We thank you for your understanding during the continuous improvement phase of this service. Traffic may be high at certain times and may temporarily increase response times.

Wondering which is the right resource to meet your health need?

The health and social services network has a wide variety of services to meet your needs. Consult the ditigal GAP to determine which service will meet your needs in the best and fastest way. 

Other Services

If you have a serious or urgent problem, call 911 or go to the emergency room.

For advice on your physical or psychological health, call 811 option 1 for Info-Santé or option 2 for Info-Social.

If you don't think you need to see a health care professional, and would like general information about GAP, contact Services Québec at 1-877-644-4545.

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