Access to our Hospitals

General Instructions

  1. Disinfect your hands when entering and leaving the facility.
  2. Maintain a physical distance of 2 m at all times.
  3. Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  4. Wear a procedure mask at all times.

Informal caregivers, visitors and volunteers who have have COVID-19 associated symptoms or are waiting for a COVID-19 test result will not be admitted in our facilities. 

If you are positive for COVID-19, you must wait 10 days to visit your loved ones in the hospital or nursing home. All the info here: When do I need to self-isolate

Exceptions may apply when accompanying a child or in the event of childbirth, critical conditions, or end-of-life situations.

ATTENTION: In exceptional situations, the institution might need to temporarily restrict access.

Specific instructions per installation

Instruction for partners

Restrictions or conditions by sector

Emergency room


  • No outbreak or during an outbreak
    • One family caregiver at a time with the user.
    • The family caregiver accompanying a user must put on the protective equipment indicated on the bedside sign.


For more information, consult the Special Conditions for certain sectors


Teleconsultations and virtual contacts are recommended.

Hospitalization units (adult) – other than bone marrow transplantation and cell therapy

  • One family caregiver at a time with the user:
    • Max. of 2 family caregivers per day.
    • Identification of 2 family caregiviers who can take turns. 


Outpatient (adult): consultation appointment

  • One family caregiver at a time with the user.


Outpatient (adult): medical visit

  • No family caregivers unless authorized by a nurse or physician.


Ambulatory: treatment room

  • No family caregivers unless medically required.


Hospitalization: bone-marrow transplant (BMT) and cell therapy

  • One family caregiver with the user:
    • Max. of 1 family caregiver per day.
    • Identification of 2 family caregivers who can take turns.


Outpatient pediatric oncology

  • A parent or replacement family caregiver with the child (2nd parent possible for special situations, if authorized by the care team.) 


Pediatric oncology hospitalization

  • Two parents or 2 replacement family caregivers with the child.

Intensive care

One of your relatives has been admitted to intensive care. Upon arrival, please do the following:

  • Perform hand hygiene and follow the sanitary instructions provided. 
  • Report to the reception desk before going to the room.

Depending on the condition of your relative in the ICU, you may be asked to adhere to these visiting guidelines:

  • Ideally, wait until after 2:30 p.m. to come in so that the staff can provide the care your relative needs. 
  • Only two non-patient visitors are allowed per patient. 
  • Visits are limited to 15 minutes per hour to allow the patient to rest. 
  • Please go back to the visitors' lounge between visits. 

Obstetrical, neonatal and pediatric care

For more information, consult this leaflet (French).

For more information

  • Consult
  • Please refer to the Ministère de la Santé et des Services sociaux (MSSS) guidelines

Instructions in other facilities