Where to go for my health

Need health advice, care or services?  

What are your options if...

You have a physical health problem

    For advice or to see a health-care professional, call: 

    • Your pharmacist
    • 811 option 1
    • The office of your doctor or your Nurse Practitioner (NP)
    • 811 option 3, if you do not have a doctor or NP

      

    For example:

    • Your temperature is higher than 39°C (102°F) and is not going down despite of taking medication.
    • Your throat has been sore for more than 3 days and you are not getting better.
    • You have been vomiting for 6 hours and are not getting better.
    • Your headache persists despite taking medication.
    • You injured yourself, and despite icing, the site is still very swollen after 2 days.
    • The pain is preventing you from carrying out your activities, working, or resting.
    • Etc.

      

    For information on where to go for a consultation, you can also visit:  gap.soinsvirtuels.gouv.qc.ca/en or What to do about my health problem

    You have a social, psychological or mental health problem

      For support or to speak to a counsellor, call: 

      • 811, option 2
      • The CLSC

      If you have suicidal thoughts

      • Call the helpline 1-866-277-3553 (1-866-APPELLE)
        or
      • Visit suicide.ca 

        

      For example : 

      • You feel very anxious, stressed, or overwhelmed.
      • You are worried about someone close to you. 
      • You are experiencing difficulties in your family or in your relationship.
      • You are experiencing grief or a significant loss.
      • You have questions about other situations or behaviors that worry you, either about yourself or a family member.
      • Etc.

      You have an emergency

        Call 911 or go to the emergency room.

          

        Your life is in danger or you need care rapidly. For exemple:  

        • You have trouble breathing.
        • You can’t catch your breath
        • You feel like you are suffocating.
        • You have a strong pain in your chest or stomach.
        • You suddenly have a very bad headache.
        • You have a burn or serious injury.
        • You lose feeling on one side of your body
        • Etc.

          

        To find out more, visit the Emergency section

        Where to go for your other needs

        You need a family doctor

        Renewing your medication

        • You can contact the office of your doctor or your Nurse Practitioner (NP)
        • Call your pharmacist

        Vaccination

        • Make an appointment:
          • Online with Clic Santé
          • By phone: 819-565-4845 or toll-free at 1-833-255-1995

        To find out more, visit the Vaccination page

        Blood, tissue and fluid sampling

        • Make an appointment:
          • Online with Clic Santé
          • By phone: 819-565-4845 or toll-free at 1-833-255-1995

        To find out more, visit the Blood, Tissue and Fluid Sampling page
         

        Screening

        • Make an appointment:
          • Online with Clic Santé
          • By phone: 819-565-4845 or toll-free at 1-833-255-1995

        To find out more, visit the Screening page
         

        Sexual assault

        To see the services that can help you or get more information, visit the Sexual violence page (French)

        Domestic violence

        For support or to speak to a counsellor, call: 

        • 811, option 2
        • The CLSC

        To see the services that can help you or get more information, visit the Domestic violence page (French)

        Pregnancies

        Visit our Pregnancy, Birth and Newborn section

        Contraception

        • Call the office of your doctor or your Nurse Practitioner (NP)
        • For young people (aged 12 to 25):
          • Make an appointment at the Youth Clinic:
          • Consult the nurse at your school
        • For people aged 25 and over:
          • Call the Sexual Health and Family Planning Clinic of Sherbrooke at 819-565-0767 or the CLSC de Cowansville-du-Sud at 450-266-4304
          • Make an appointment online with Clic Santé

        Emergency contraceptive pills (Morning-after pill)

        • Call or go to a pharmacy
        • For young people (aged 12 to 25):
          • Make an appointment:
          • Consult the nurse at your school
        • For people aged 25 and over:
          • Call the Sexual Health and Family Planning Clinic of Sherbrooke at 819-565-0767 or the CLSC de Cowansville-du-Sud at 450-266-4304

        Interruption of pregnancy

        • Call the service point closest to your home: 
          • The Sexual Health and Family Planning Clinic of Sherbrooke at 819-565-0767
          • CLSC de Cowansville-du-Sud at 450-266-4304
             

        Sexually transmitted and blood-borne infections (STBBIs)

        • Call the office of your doctor or your Nurse Practitioner (NP) 
        • Call the Sexual Health and Family Planning Clinic of Sherbrooke at 819-565-0767
        • For people aged 12 to 25 or at risk for STBBIs:

        Equipment loans

        At your CLSC if you receive home care or home support services. In all other cases, go to a pharmacy or a specialized shop

        Service Satisfaction

        Your experience throughout your stay at the CIUSSS de l'Estrie – CHUS is important to us.

        There are various means available to you to share your opinion.

        Making a Complaint or Expressing Dissatisfaction

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