Access to our Hospitals

General Instructions

  1. Disinfect your hands when entering and leaving the facility.
  2. Maintain a physical distance of 2 m at all times
  3. Practice respiratory etiquette (cough or sneeze into your elbow, discard the tissue immediately after use, and wash your hands immediately).
  4. Wear a face covering or procedure mask at all times.

Informal caregivers, visitors and volunteers who have have COVID-19 associated symptoms, are waiting for a COVID-19 test result, or are infected with COVID-19 will not be admitted in our facilities.

IMPORTANT: The rules surrounding visits to our various facilities are governed by the population alert level. 

Specific instructions per installation

 

Instructions for family caregivers and visitors

  • 1 to 2 family caregivers at a time
  • Visitors are not allowed in the hospital.

Are you a family caregiver or a visitor?

ATTENTION: In exceptional situations, the institution might need to temporarily restrict access.

Family caregivers, companions and visitors will not be admitted to the hospital if they:

  • have COVID-19 associated symptoms;
  • are waiting for a COVID-19 test result;
  • or are infected with COVID-19.

Restrictions or conditions by sector

Wear a procedure mask at all times (face covering not allowed).

ATTENTION: In exceptional situations, the institution might need to temporarily restrict access.

Emergency room

Restrictions

  • No visitors allowed
  • No family caregivers except for compassionate grounds:
    • Minor user
    • User with an intellectual disability
    • User with moderate to severe neurocognitive disorder (NCD)
    • End-of-life care
    • Announcement of a difficult diagnosis
    • All other situations deemed relevant by the care team and the AHN (assistant head nurse)z

The family caregiver accompanying a user must put on the protective equipment indicated on the bedside sign.

Oncology

For more information, consult the Special Conditions for certain sectors

Restrictions

Hospitalization

  • 1 informal caregiver at a time.
  • Maximum 2 different informal caregivers per day.
  • Maximum 3 different informal caregiviers who can take turns must be identified.

Outpatient clinics and inpatient sectors of cancerology

  • Informal caregivers are not allowed with exceptions authorized by the nurse or physician.

Outpatient bone marrow transplantation and cell therapy clinics

  • Informal caregivers are not allowed with exceptions authorized by the nurse or physician.

Hospitalization units for bone marrow transplantation and cell therapy clinics

  • 1 informal caregiver per day
  • Obligation to identify a maximum of 2 different people who can take turns

Pediatric oncology

  • 1 parent or 1 substitute family caregiver (2nd parent possible for special situations such as difficult news)

Pediatric oncology hospitalization

  • 2 parents or a maximum of 2 substitute informal caregivers

Palliative and End-of-Life Care (PEOLC)

For more information, consult Soins palliatifs et de fin de vie (SPFV) (French) from the Ministry of Health and Social Services (MSSS) (French).

Restrictions

  • Spouse and children without restriction as to the number that can take turns or 2 significant persons at the same time.
  • Minors are allowed to visit when accompanied by an adult.
  • Visitors allowed for people receiving end-of-life care in any settings (e.g., a friend for a young adult at the end of life).
  • Triage visitors to ensure that they do not present any risk factors for transmission.
  • The care team must keep a log of visitors to the patient's bedside.
  • People at the bedside at the same time must maintain a separation of 2 metres.
  • A procedure mask must be worn at all times such as at the bedside, while walking around, etc. 

Obstetrical, neonatal and pediatric care

For more information, consult Special conditions for certain sector.

Pregnancy, delivery and the postnatal period during the coronavirus disease (COVID-19) pandemic

Restrictions

Obstetrical

Refer to this document for instructions before, during and after the birth of your child.

After the birth 

Siblings and close/immediate family allowed, except for children under 18. Maximum of 2 people at a time (including the 2nd parent or accompanying person).

Neonatology

  • Presence of both parents (father or significant other) allowed.
  • Siblings and close/immediate family allowed, except for children under 18. Maximum of 2 people at a time (including the 2nd parent or accompanying person).
  • No visitors allowed

Pediatrics 

  • Presence of both parents (father or significant other) allowed.
  • Siblings not allowed, except for prolonged hospitalization (more than 2 weeks without the possibility of temporary leave) and under the following conditions: 
    • Able to wear a mask properly
    • 3rd accompanying person should be identified and should change only exceptionally
    • 1 person at a time
    • Limit of 2 visits per week
    • Visit duration varies according to the type of room (single or multiple)

  • No visitors allowed
  • In the case of children with COVID-19, parents with COVID-19 could be present, if they move about in the hospital only at the same time as the child (such as on arrival) and wear a mask.

 

 

 

Medical Imaging – Obstetrical Ultrasound

Restrictions

1 family caregiver per visit. The caregiver can accompany the user until the team takes charge of the user. 

The family caregiver may be present during the examination in the following situations:

  • Obstetrical ultrasound (20 weeks)
  • Pediatric patients 
  • Patient with impaired independence
  • Patent with mental-health problems
  • Person with cancer or under investigation for cancer

Obstetrical ultrasound (20 weeks)

  • The relative is allowed for obstetrical pregnancy ultrasound (morphological study | ±20 weeks only). 
  • The pregnant woman must sign in at the ultrasound reception desk.
  • The relative will receive instructions from the CIUSSS de l'Estrie – CHUS administrative officer during the appointment.
  • Wearing a procedure mask is mandatory for the pregnant woman and her relative.
  • Hand washing is mandatory for the pregnant woman and her relative.
  • A medical questionnaire must be completed by the pregnant woman and her relative.

Instructions in other facilities

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