Making a Complaint or Expressing Dissatisfaction

Would you like to make a complaint or express dissatisfaction about care or services that our institution has provided or will provide?

Do you feel that your rights (French) have not been respected?

Tell us and you will be heard.

Need assistance?


How to Make a Complaint?

It is also possible to communicate your complaint by phone at 1 866 917-7903 (toll free).

Your Complaint: Important and Confidential

Regardless of your level of dissatisfaction, your issue will be handled with confidentiality, consideration, and empathy by the staff of the Bureau des plaintes et de la qualité des soins et services.

Investigation of Complaints in the Health and Social Services System

Lost or broken personal goods belongings

One of your personal goods belongings has been broken or lost while staying at one of our facilities? It could be repaired or refunded to you.

Fill out the Claim form for damage to or loss of personal goods belonging to a user.

Online Data Transmission | Privacy

No personal data is permanently stored on our servers.

When you provide your information through the secure forms of an appointment center, the information is sent through an electronic messaging system (e-mail) and may involve confidentiality risks.

The CIUSSS de l'Estrie – CHUS cannot guarantee the confidentiality of information transmitted by e-mail.