Assistance and Support

Bureau des plaintes et de la qualité des services

If you need help filling out a complaint form or for anything else during the handling of your complaint, contact the people who process complaints at the CIUSSS de l'Estrie – CHUS.

Bureau des plaintes et de la qualité des services
Tel.: 1-866-917-7903
E-mail: plaintes.ciussse-chusanti-spam@anti-spamssss.gouv.qcanti-spam.anti-spamca

Autres ressources

CAAP-ESTRIE: to help and support you throughout the process

Free, confidential services The Centre d'assistance et d'accompagnement aux plaintes (CAAP-Estrie) is mandate by Québec's Minister of Health and Social Services. CAAP-Estrie can assist and support you throughout the process to ensure that your rights are respected by health institutions such as:

  • Local community service centres (CLSCs)
  • Residential and long-term care centres (CHSLDs)
  • Rehabilitation centres
  • Youth centres
  • Community organizations
  • Ambulance firms
  • Foster family or home
  • Private nursing homes for the elderly
  • Etc.


Users' and In-Patient Committee: Guardian of Your Rights

Upon request, committee members can support you in any part of the complaint process. Questions? Concerns? Comments about yourrights (French) or quality of services?


Contact your User's Committee

Other Options to Help You